Used & Refurbished Devices
Used and refurbished devices come with a 30-day limited warranty from the date of purchase. This voluntary warranty is provided in addition to your rights under the Australian Consumer Law and does not limit those rights.
If you experience an issue with your device, please first check whether it may have been caused by a software fault or bug. Many software-related issues can be resolved by updating or restoring the device. If the issue continues, please contact our team or return the device to our store for assessment.
Device Condition Grades
A+ Refurbished: New screen, frame, battery and charging port.
B+ Used: New screen, used frame and approximately 90% battery health.
C+ Used: Minor scratches on the screen, rear cover or frame, with approximately 80% battery health.
What Is Not Covered by the Limited Warranty?
The limited warranty does not cover:
- Physical damage, including cracked screens, damaged LCD displays, dents or impact damage
- Liquid damage
- Damage caused by misuse, accidental damage or unauthorised repairs
- Faults caused by using an incorrect or faulty charger, cable or AC adapter
- Software-related issues or loss of personal data
- Normal wear and tear affecting components such as batteries, charging ports, cameras and buttons
- Logic board or PCB faults caused by physical damage, liquid damage, misuse or incompatible accessories
These exclusions apply to our voluntary limited warranty and do not exclude any rights or remedies available under the Australian Consumer Law.
What Does the Limited Warranty Cover?
The limited warranty covers eligible parts that stop working correctly under normal use and without accidental or external damage. For example, it may cover a touchscreen that develops unresponsive areas without being physically or liquid damaged.
All warranty claims are subject to inspection and assessment by our technicians.
Returning a Device When There Is No Fault
We do not automatically provide a refund or exchange where the device is not faulty. However, a change-of-mind return may be accepted at our discretion, subject to a 20% restocking fee.
The device must:
- Be returned in the same condition in which it was purchased
- Include all supplied boxes and accessories
- Have all personal accounts removed, including Apple ID, Google and Samsung accounts
- Be unlocked and fully factory-reset
If the device is returned with physical damage or in a different condition, the return may be refused or an additional repair fee may apply.
Shipping Costs and Deposits
Shipping costs and deposits are not refundable for change-of-mind returns. This does not affect any refund or reimbursement required under the Australian Consumer Law.
Repair Warranty Policy
Please inspect and test your device when collecting it to confirm that the reported issue has been resolved and that you are satisfied with the repair. If you notice any problem after leaving the store, please contact us as soon as possible so we can assess it.
Our voluntary repair warranty covers only the eligible replacement parts installed or repaired by our technicians and faults directly related to our workmanship.
Eligible repairs include a six-month limited warranty unless otherwise stated on your invoice. This warranty does not cover accidental or external damage, including cracked or smashed screens, damaged LCD displays, liquid damage, impact damage or damage caused by misuse. Please note that an LCD display can be damaged even when the outer glass is not visibly cracked.
Some consumables or wear-related parts may not be covered by our voluntary warranty. Please check your invoice to confirm the warranty period and coverage applicable to your repair. This voluntary warranty is provided in addition to your rights under the Australian Consumer Law and does not limit those rights.
If you experience a problem with a repaired device, please return it to Mobile Pro Fix so our technicians can inspect and assess it. Warranty coverage may not apply if the repaired part has subsequently been damaged, altered or repaired by another person, or if our warranty sticker has been removed or damaged without our approval.
Repairing electronic devices may involve a risk of data loss. Customers should back up all important data before submitting a device for repair. To the extent permitted by law, Mobile Pro Fix is not responsible for data loss that was not caused by a failure to exercise reasonable care and skill.
Uncollected Devices
We will notify you when your repaired or unrepaired device is ready for collection and will use the contact details supplied at the time of booking.
Devices that remain uncollected may be dealt with in accordance with the applicable Queensland laws concerning uncollected goods. This may include the recovery of legally permitted costs and the sale or disposal of the device after the required notice and holding period. Devices will not automatically be recycled after 30 days.
Returns, Refunds & Change-of-Mind Policy
We do not provide refunds or exchanges simply because a customer changes their mind. However, we may offer store credit for the product price if the item is unused, unopened and returned in its original undamaged packaging and saleable condition.
Any change-of-mind return is subject to inspection and approval by Mobile Pro Fix.
Faulty Products
If you believe a product is faulty, please contact us as soon as possible. We are entitled to inspect and assess the product before providing a remedy.
Depending on the nature of the fault and your rights under the Australian Consumer Law, the available remedy may include a repair, replacement or refund. Approved refunds will normally be processed within seven business days using the original payment method.
Refunds, replacements and warranty coverage do not apply where the problem was caused by accidental or physical damage, liquid damage, misuse, incorrect installation or unauthorised repair. This does not limit any rights or remedies available under the Australian Consumer Law.
Shipping Costs
Original shipping costs are not refundable for change-of-mind returns. If a product is confirmed to be faulty, reasonable return shipping costs will be handled in accordance with the Australian Consumer Law.
General Warranty Policy
Parts, devices and accessories sold by Mobile Pro Fix may include a voluntary limited warranty. The applicable warranty period will be stated on the invoice or confirmed at the time of purchase.
Our standard voluntary warranty periods are:
Eligible phones, laptops and computer parts: six months
Original-brand accessories: one year
Batteries: six months
Electrical accessories: no additional voluntary warranty unless otherwise stated on the invoice
These voluntary warranties are provided in addition to your rights under the Australian Consumer Law and do not limit those rights.
The warranty covers eligible manufacturing faults and product defects arising under normal use. It does not cover faults or damage caused by:
Physical or accidental damage
Liquid exposure
Incorrect installation
Misuse or improper handling
Unauthorised repairs or modifications
Incompatible or faulty chargers, cables or accessories
If one of these conditions caused the reported problem, the voluntary warranty may not apply to that claim.
In the event of fire, burglary, theft or another incident beyond our reasonable control, Mobile Pro Fix will not be responsible for loss or damage except where responsibility cannot lawfully be excluded. Customers may wish to maintain appropriate insurance coverage for valuable devices left with us.
If you experience a problem with a product, part or accessory, please contact us so we can inspect and assess it. Once a return has been approved, the item may be returned to our store or shipped to us as instructed.
Original shipping costs are not refundable for change-of-mind returns. Where a product is confirmed to be faulty, reasonable return shipping costs will be handled in accordance with the Australian Consumer Law.
Adding Extra Warranty
Mobile Pro Fix offers optional extended warranty coverage for eligible replacement parts only.
This option extends the voluntary warranty on the replacement part installed in your device beyond the standard six-month period, subject to the conditions stated in our Warranty Against Defects.
The extended warranty is provided in addition to your rights under the Australian Consumer Law and does not limit those rights.
Learn More About Extended Warranty
